TeamArcDraft — not yet in effect.
Support
Email support@getteamarc.com. A real person replies within two business days, often sooner. For privacy questions or to delete information, write to privacy@getteamarc.com.
Getting started as a coach
If you see “New coach? Start a team” on the sign-in screen, tap it: enter your name and email, type the 6-digit code we email you, and name your team. If you don’t see it, TeamArc is invite-only for now; email us and we’ll help.
Signing in
Coaches sign in with their email: TeamArc sends a one-time code, no password. Codes work once and expire after 15 minutes. If the code doesn’t arrive within a minute, check your spam folder, then try again. After several tries in a short time, TeamArc asks you to wait up to 15 minutes before sending another.
Lost or new phone
On a new phone, just sign in again with your email. If you lost a phone that was signed in, email us and we’ll sign that device out.
Family members
Parents, grandparents and guardians join with the invite code their coach sends. In the app, tap “I’m a family member” and enter the code. Invite codes last 7 days; if yours has expired, ask your coach for a new one. You’ll see what the coach shares about your own player, plus the team schedule and announcements.
Players
Player sign-ins are by invitation only, for players 13 and older, after a parent or guardian confirms their age to us in writing. Ask your coach if you’d like one. In the app, tap “Have a player invite?” and paste the code.
Voice notes
The first time you speak a note, your phone asks for permission to use the microphone and speech recognition. Your phone turns speech into text on the device; TeamArc never records or uploads the audio. If your phone can’t do that, type the note instead.
Notifications
Turn TeamArc notifications on or off in your iPhone’s Settings. Coaches can turn the after-practice reminder on or off in TeamArc’s Settings.
Fixing or removing something
Coaches can edit any note, move it to the right player, or hide it, and can edit or remove an update already shared with a family. Families can ask their coach to correct something, or write to us.
Your data
Coaches can delete their account in the app (Settings → Delete account). Family members and players: email privacy@getteamarc.com to delete your account, or to ask for a copy of a player’s information or for it to be deleted. We reply within 30 days. See the Privacy Policy and Terms of Use for details.